FAQ's

How Aktive8.com works
Aktive8 operates 2 outlets in addition to this online store and we like to keep all of our customers happy. This website and our efficient service should put a smile on your face and give you more time to be out there doing what you love doing. If you however have any concerns or questions please feel free to email us on info@aktive8.com

How to order
Check out the products online. When you find something that catches your eye you can add it to your shopping basket – you can add as many items to your basket as you need. Once you have finished shopping simply click ‘go to checkout’. This area of the site is secure, you can enter your personal and payment details without any worries about your details going anywhere they shouldn't. The rest is up to us – we will pack and post the goods to you as fast as we can so that you can get out there and enjoy them!

Ways to pay
You can pay online using Visa, MasterCard or Debit Cards. We have chosen the tried and tested HSBC payment service to carry out all transactions. You will be conected to their own secure server when making payment - 100% guaranteed. All prices are in British Pounds Sterling.

Delivery and Postage
All orders placed with Aktive8 before 2pm (Monday to Friday) will be posted to you on the same day, provided they are in stock, and will be sent priority mail. We’ll do our best to send out orders placed after 2pm on the same day – if we can’t make it then they will be sent by 2pm the following day. Weekend and Bank Holiday orders are sent on the next working day. This should mean that you receive goods within 2-3 working days. At present we only post products to locations within the UK.

We do our best to keep the website up to date with our stock levels but high demand on some products does mean we sometimes run dry on certain bits of gear. If this happens with an order you have placed, we will make contact to advise of a new despatch date – we will leave it to you to decide whether to accept this date or cancel you order for a refund.

Free Delivery
We currently offer free delivery for all orders shipped within the UK. Orders shipped outwith the U.K. will incur a postage charge calculated on checkout.

Exchanges and Refunds
If your choice turns out to be not quite what you had in mind or is the wrong size or colour - send it back to us unused and with original packaging within 30 days and we'll happily swap it or provide a refund. The cost of getting the goods back to us is yours, but we cover the cost of sending any replacement back to you.

Warranties
If something you buy from us is faulty or breaks when it shouldn’t, send it back to us and explain what the problem is – we will act quickly to either refund or replace the item and we will cover the cost of the postage back to us and the postage cost of sending out replacements.

Sizing
Sizing is an interesting one, especially as we deal with quite a number of different brands. See our size chart for further information.

Personal details
Any details you provide to us when purchasing products will be kept confidential and will not be passed on to third parties. We use the information you provide to allow us to process your orders. We also like to keep in touch with our customers and keep them up to date on latest specials and new information – we only do this with your agreement, so please opt-in if you would like us to stay in touch. You can contact us to ‘opt-out’ at any stage if you should change your mind.

Physical location and correspondence address
103 Lothian Road
Edinburgh
EH3 9AN
UK
Tel: 0871 231 8888
Fax 0131 229 7507
info@aktive8.com